TECHNICAL SUPPORT REQUEST FORM
Company Name			Date
Contact Name
Phone Number
Email Address
Printer Model			Serial Number
Software (21, 44,etc.)
Interface			DPI
Print width #1			Print Width #2
Printer Vendor (company the printer was purchased from)
DESCRIPTION OF OBSERVED PROBLEM
BASIC QUESTIONS		(please answer yes or no)
Has this printer ever worked properly?
Has your computer been upgraded recently?
Has your ticketing system been upgraded recently?
Have you recently received new ticket stock?
Is the problem intermittent?
If you have other BOCA printers, are they working properly?
Please email this form to ted@bocasystems.com or fax to 561 208 2310