TECHNICAL SUPPORT REQUEST FORM

Company Name

Date

Contact Name

Phone Number

Email Address

Printer Model

Serial Number

Software (21, 44,etc.)

Interface

DPI

Print width #1

Print Width #2

Printer Vendor (company the printer was purchased from)

DESCRIPTION OF OBSERVED PROBLEM

BASIC QUESTIONS

(please answer yes or no)

Has this printer ever worked properly?

Has your computer been upgraded recently?

Has your ticketing system been upgraded recently?

Have you recently received new ticket stock?

Is the problem intermittent?

If you have other BOCA printers, are they working properly?

Please email this form to ted@bocasystems.com or fax to 561 208 2310