BOCA SERVICE PLANS
GOLD
SERVICE
- Printer repair at BOCA facility (3 business day
turnaround)
- Replace defective parts (ship within one
business day) – customer must return defective parts
- Free printer and parts return via UPS ground
service (other delivery options to be billed to the customer)
PLATINUM SERVICE
- Printer repair at BOCA facility (3 day business
day turnaround)
- Replace defective parts (ship within one
business day) – customer must return defective parts
- Free printer and parts return via UPS ground
service (other delivery options to be billed to the customer)
-
Replacement printer provided within one business
day, if requested. (This service will become available one week
after the platinum plan
begins.)
The following items are not covered by the service plans:
- Preventative
Maintenance – the customer is responsible to provide a reasonable level of
preventative maintenance as described in the users manual
- Negligence
– parts damaged by misuse or negligence, including damage due to defective
ticket stock, is not covered
-
Pre-existing conditions - all
printers must be in good working order prior to entering the plan. The
customer will be invoiced for any parts and repair work needed on printers
which were defective prior to the start of the maintenance plan. BOCA
reserves the right to make this determination unilaterally.
- Incoming
Shipments – the customer is responsible for shipping charges to BOCA.
Please
provide BOCA with the serial number of all printers to be covered under
the service plan. The service plan begins immediately upon receipt of
the serial numbers and payment.
SERVICE PLAN
PRICE LIST – all prices are based upon one year
of service
|
MODEL
|
GOLD SERVICE
|
PLATINUM SERVICE
|
|
SubMicro
|
$190.00
|
$240.00
|
|
Micro
|
$190.00
|
$240.00
|
|
Microplus
|
$190.00
|
$240.00
|
|
DualMicro
|
$250.00
|
$350.00
|
|
VM
|
$260.00
|
$360.00
|
|
MiniMB
|
$260.00
|
$360.00
|
|
Miniplus
|
$260.00
|
$360.00
|
|
SubATM
|
$260.00
|
$360.00
|
|
DualMini
|
$380.00
|
$480.00
|
|
Mag
|
$380.00
|
$480.00
|
NOTE: The
above prices are based on
FGL24/44 and FGL26/46 printers. There will be an $40.00
surcharge for the repair of the oldest printer models
and logic boards (FGL II/IV, FGL 20/40, etc.)
FGL21/41/22/42 boards and printers will be subject
to a
$25.00 surcharge.
DISCOUNTS – We offer a $36.00 discount off the above
pricing for customers EXCLUSIVELY using BOCA ticket stock.