In the interest of providing you with the best possible support, we request that you fill out the following technical support request form should you need assistance with your printer.  If for some reason you are not able to email us the form, please fax it to 561 208 2310.  Thank you.

 

Online Support (word)

If you do not receive a response to your support request within an hour (Mon-Fri, 8 AM thru 5 PM), please contact us via one of the following alternate methods.

Phone Support 561 998 9600 x170 Email Support boca@bocasystems.com

NOTE:   Unfortunately, we will be unable to provide answers to any phone support inquiries which are received without  a written request for technical support .
 

If you need to send in your printer for repair, please fill out the repair form below.

REPAIR FORM (word)

 

NOTE: for fastest access to the following documents - use right click and "Save Target As"
 

FGL PROGRAMMING GUIDE 22/42	FGL PROGRAMMING GUIDE 21/41	SPARE PARTS LIST
FGL 22/42 FGL 24/44 FGL 26/46	FGL 21/41	SPARE PARTS LIST

 

NEW PRINTER MANUALS
MICRO MANUALS (MicroPlus, Micro, Dual Micro, SubMicro)	MINI MANUALS (thru 2004) (MiniPlus, MiniMB, Dual Mini, VM)   New MINI MANUALS (from 2005) (MiniPlus, MiniMB, Dual Mini, VM, SubMini, XMini)	SubATM  MANUAL XATM  MANUAL MAG 42

 

CLEANING PROCEDURES
MAG PRINTERS TOP Encoding Printers BOTTOM Encoding Printers Clean Print Head (Mag only) Clean Platen	All other PRINTERS Clean Print Head Clean Optos Clean Platen

 

OLD PRINTER MANUALS (PDF Format)
MICRO PLUS 21/41 MICRO GHOST 21/41 DUAL MICRO 21-41 VERTICAL MICRO 21/41	MINI MB 21/41 MINI PLUS 21/41 VERTICAL MINI 21/41 DUAL MINI 41	MAG MINI 41 4550 A/U MOD 1 Adjustable MC Ghost
	FSP 960-300B Doc. No. A422632, Revised 08.06.04	FSP41 FSP42/44/46

 

PARTS ORDERS – Spare parts are provided exclusively for the purpose of replacing worn parts on existing printers.  BOCA does not support the purchase of any parts for the purpose of upgrading, converting or in any way modifying the original function of the printer.  All parts ordered for such non-replacement purposes are purchased on a non-refundable, non-returnable basis.

 

PRINTER UPGRADES/CONVERSIONS – BOCA suggests that all conversions be handled in the following manner.

• Send a representative printer to BOCA for analysis

• BOCA will analyze and modify the printer, if possible, in accordance with the customer’s request.

• The customer will be charged as follows for the analysis/conversion

  • Analysis only (conversion not possible) - $100.00

  • Analysis + Conversion - $500.00 plus parts

• BOCA will return the printer to the customer

• Customer will test the printer in the new environment

• Should the customer find the printer to be acceptable, they can order the replacement parts

NOTE:  The above procedure is only valid for printers with identical configurations.  Should the customer possess a number of different models needing similar conversions, the above process must be repeated for each printer model.

PHONE / EMAIL SUPPORT - BOCA provides free technical support via email for all printers under warranty or service contracts.  (Phone support may be provided for covered printers at BOCA's sole discretion as needed.)   Email support for non-warranty/non-contract printers is billable at $100.00 per incident.  However, BOCA may (at its sole discretion) choose to waive this fee for customers in good standing.  Phone support for non-warranty/non-contract printers will be billed at a rate of $100.00/hour for Level 1 support and $200.00/hour for Level 2 support.   Billing time will be rounded up to the nearest hour.  A valid credit card number is required for phone support payments.

Online Support (word)

Online Support (html)